Terms and Conditions
In the rare and unfortunate event of your product been faulty, please accept our apologies, and contact Customer Services on 01664 812298.
Changing or cancelling your order:
Under the UK Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order within 14 working days from the day after the day of receipt of the goods without giving a reason. Once you have confirmed your order we are unable to amend it. If you wish to cancel your order please call 01664 812298 (If your order has been processed in the warehouse or been despatched we will be unable to process a refund until we receive the parcel back)
We accept online payment in a secure environment with Visa, Mastercard credit cards, as well as Solo, Visa and Maestro debit cards.
The online store uses the very latest encryption technology (SSL) to ensure that your transactions with us are private and protected as they travel across the Internet. When you proceed to make your purchase, your browser makes a connection to the secure section of our website. Your browser will show a padlock in the bottom right corner or top of the page to indicate that it has made a secure connection and depending on your browser a window may pop-up to notify you that you are entering this safe area.
To protect cardholders, your bank may request that you are screened using 3D Secure (MasterCard SecureCode and Verified by Visa) and by an independent fraud prevention service. We may contact you for additional security purposes should we deem this necessary.
Product Images and Description
While every effort has been made to show items accurately, slight variations may occur.
Although we endeavor to ensure that all pricing information on the Website is accurate, occasionally an error may occur and goods may be mispriced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.
The information that we gather from you when you place an order on our website is used only to improve the service that we can offer you. We are committed to using the information in the following ways:
• To process your order as effectively as possible.
• To make your shopping experience with us in the future as quick and simple as possible.
• To inform you of offers that we think may be of interest to you.
We comply to the 1998 UK Data Protection Act and keep your information safe using the latest technology.